Draft policy. This content is a starting draft and must be reviewed and approved by the business owner before launch. Items in [square brackets] still need real details.
Food products
For food safety reasons, opened food products generally cannot be returned. We will review each case individually.
Eligible situations
- The item arrived damaged or the seal was broken.
- You received the wrong product or pack size.
- An item was missing from your order.
How to request a resolution
Contact us with your order ID, a description of the issue and clear photos of the product and packaging. [Reporting window to be confirmed.]
Refunds
Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider. [Refund timeline to be confirmed.]